If you are a business owner that has resisted getting on Twitter.com, here’s the first really good reason to get a Twitter Account. The airlines are one of the very first companies to provide customer service on Twitter. If your flight is delayed or there is a long line at the airport and you need to urgently contact an airline customer service representative which is part of the traveling experience today, you can “patiently” take out your iPhone or Blackberry and tweet a customer service rep. You may be surprised that you are actually contacted by an Airlines Customer Service Representative.
The other day I flew from Los Angeles to Miami and I waited over 45 minutes in the Miami baggage claim area with the hundred or so passengers on the plane for our luggage. In frustration, I twittered @AAirwaves. In less than 15 minutes, the baggage from our finally started rolling onto the carousel and guess whos bag was the third bag…MY BAG! It may not have had anything to do with my tweet but it sure felt good as I grabbed my bag among the large crowd of passengers and headed for the empty taxi line.
Here’s the list of Airlines with Twitter Accounts.
@AirFranceUS – Air France Twitter account
@AlaskaAir – Alaska Airlines Twitter account
@AAirwaves – American Twitter account
@BritishAirways – American Twitter account
@Continental – Continental Twitter account
@DeltaAirlines – Delta Twitter account
@flyfrontier – Frontier Airlines (Denver, CO)
@JetBlue – JetBlue Twitter Account
@FlyHawaiian – Hawaiian Arilines
@SouthwestAir – Southwest Airlines
@SpiritAirlines – Spirit Airlines
@UnitedAirlines – United Airlines Twitter account
@USAirways – USAirways Twitter account
@VirginAmerica – Virgin Airlines
@VirginAtlantic – Virgin Atlatnic
Finally, remember that in order to send a Direct Message on Twitter, the Twitter member must be following you. So before you go on your trip, you should follow these accounts. Otherwise you can post a tweet and wait for your response.
Also, here a list of other Twitter Airlines accounts including International Airlines.
@JetBlueCheeps – JetBlue.com promotions on Twitter.